How returns work at Legion TCG
We do not run an automated return program. Every request is reviewed by a staff member, case by case.
Sealed product is not returnable
Sealed boxes, packs, bundles and tins cannot be returned or refunded once they leave the store. This protects every customer from counterfeit and resealed product entering our supply. Please inspect sealed product before you leave or before you open the shipping box.
Singles
We will review a request when the condition of a card does not match the condition we stated on the listing. Contact us within 7 days of delivery or pickup with your order number and clear photos of the front and back of the card. A staff member grades the card again and decides the outcome.
If we agree the card was misgraded, you may choose a replacement when one is available, a refund of the card price, or store credit. Shipping costs are refunded only when the error was ours.
What we cannot accept
- Sealed product of any kind
- Cards that were played with, sleeved into a deck, altered, graded, or sent for grading after delivery
- Damage that happened after delivery
- Buyer remorse or price changes in the market
- Requests without photos or an order number
Graded and slabbed cards
Graded cards are sold as described by the grading company. The slab and label are the description. We do not accept returns on graded cards unless the slab we shipped is not the slab on the listing.
How to start a request
Email us through the contact page with your order number, the card in question, and photos. We reply within one business day. Do not ship anything back before a staff member confirms the return.